Service Owner
Posted 4 days ago by eTeam Workforce Limited
Negotiable
Undetermined
Undetermined
London, UK
Summary: The Service Owner role involves delivering high-quality digital services while balancing user needs, business priorities, and technical risks. The position requires collaboration with multidisciplinary teams and engagement with senior stakeholders to drive digital culture and manage legacy systems. The role is based in multiple locations, including London, Manchester, Birmingham, and Leeds, with a contract length of 12 months.
Key Responsibilities:
- Deliver high-quality digital services aligned with Digital by Default Service Standards
- Define and communicate a clear service vision and roadmap
- Balance user needs, business priorities, and technical risks
- Collaborate with multidisciplinary teams across product, design, engineering, and operations
- Engage with senior stakeholders and leadership, representing the service area
- Drive adoption of digital culture and best practices
- Own and manage Legacy systems, including modernisation strategies
- Ensure services are efficient, scalable, and user-focused
- Lead, mentor, and develop high-performing digital teams
Key Skills:
- Strong user focus and understanding of service design principles
- Proven strategic ownership of digital services
- Experience working in Agile environments (Scrum/Kanban)
- Knowledge of service life cycle management
- Solid operational management capabilities
- Ability to take ownership of complex problems and deliver solutions
- Experience leading multidisciplinary digital teams
- Excellent stakeholder management, including senior leadership
- Ability to influence decision-making at organisational level
- Exposure to Legacy system transformation
- Understanding of cloud-based and data-driven delivery models
- Experience in public sector/government/regulated environments (preferred)
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Service Owner
Contract Length: 12 months
Location: National up to 3 days a week (London, Manchester, Birmingham, Leeds)
Key Responsibilities
- Deliver high-quality digital services aligned with Digital by Default Service Standards
- Define and communicate a clear service vision and roadmap
- Balance user needs, business priorities, and technical risks
- Collaborate with multidisciplinary teams across product, design, engineering, and operations
- Engage with senior stakeholders and leadership, representing the service area
- Drive adoption of digital culture and best practices
- Own and manage Legacy systems, including modernisation strategies
- Ensure services are efficient, scalable, and user-focused
- Lead, mentor, and develop high-performing digital teams
Skills & Experience Required:
Core Competencies
- Strong user focus and understanding of service design principles
- Proven strategic ownership of digital services
- Experience working in Agile environments (Scrum/Kanban)
- Knowledge of service life cycle management
- Solid operational management capabilities
- Ability to take ownership of complex problems and deliver solutions
Leadership & Delivery
- Experience leading multidisciplinary digital teams
- Excellent stakeholder management, including senior leadership
- Ability to influence decision-making at organisational level
Technical & Domain Understanding
- Exposure to Legacy system transformation
- Understanding of cloud-based and data-driven delivery models
- Experience in public sector/government/regulated environments (preferred)