Service Operations Manager
Posted 1 week ago by TRIA
£65 Per hour
Inside
Hybrid
Sheffield, England, United Kingdom
Summary: The Service Operations Manager role involves overseeing service desk suppliers and ensuring compliance with SLAs within a large-scale transformation program for a well-known company. The position requires expertise in incident, problem, and knowledge management processes, along with ITIL qualifications. The role is hybrid, requiring two days a week in the Sheffield office, and is a full-time contract for an initial duration of nine months. The ideal candidate should be proactive and experienced in managing suppliers effectively.
Key Responsibilities:
- Manage service desk suppliers and ensure SLAs are met.
- Handle escalations related to service desk operations.
- Oversee incident, problem, and knowledge management processes.
- Work within an ITIL compliant environment.
- Collaborate on a large-scale transformation program.
Key Skills:
- Proven experience as a Service Operations Manager, Supplier Manager, or Service Desk Operations Manager.
- Experienced with incident and problem management processes.
- ITIL qualified.
- Good knowledge of service desk operations.
- Strong track record in managing suppliers to achieve successful outcomes.
- Self-starter with a proactive attitude.
Salary (Rate): £65.00/hr
City: Sheffield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Position: Service Operations Manager
Location: Hybrid – 2 days a week in Sheffield office
Employment Status: Full-Time, Contract
Contract Duration: Initial 9 months
Rate: £450pd-500pd (Inside IR35)
Start Date: ASAP
Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA’s are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running.
Key Skills required:
- Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager.
- Experienced with incident and problem processes.
- ITIL qualified
- Good knowledge of Service Desk
- Excellent track record of managing suppliers in reaching successful outcomes.
- Self-starter with a proactive attitude
This is a great opportunity to join a household name and help on an important project as part of their transformation programme. If you feel you have the required experience, then please apply ASAP with an up-to-date CV which showcases your experience in the above areas.
Service Operations Manager, Supplier Manager, Service Desk Operations, Service Change Management, ITIL, Incident management, Problem Management, Service Desk, Supplier Management, Vendor Management