Service Operations Coordinator
Posted 7 days ago by Parkside Recruitment
£32,000 Per year
Undetermined
Hybrid
Watford, England, United Kingdom
Summary: The Service Administrator / Dispatch Coordinator role is a 6-month fixed-term contract based in Watford, offering a hybrid working arrangement. The position involves managing day-to-day administration within the Service Department, coordinating engineer schedules, and maintaining communication with customers. The ideal candidate will have proven administration experience and strong organizational skills, with a focus on customer service and compliance.
Key Responsibilities:
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
Key Skills:
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem-solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Salary (Rate): £32,000.00 yearly
City: Watford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Service Administrator / Dispatch Coordinator – 6-Month FTC (Watford, Hybrid) £29,000 – £32,000 per annum | 3 days office / 2 days home | Watford
About the Role
We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
Proven administration experience, ideally within a service organisation. Strong knowledge of SAP; ServiceMax experience is a plus. Excellent organisation, time management, and problem-solving skills. Strong communication skills with internal teams and external customers. Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
Competitive salary: £29,000 – £32,000 per year Hybrid working: 3 days in office, 2 days from home Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership