Service Now Business Analyst
Posted 1 week ago by Experis
£560 Per day
Inside
Onsite
Knutsford, Cheshire
Summary: The ServiceNow Business Analyst will act as a liaison between business stakeholders and the development team, utilizing data analytics to assess processes and determine requirements. This role requires collaboration with IT teams to align solutions with business goals while ensuring effective communication and project management. The analyst will also be responsible for testing, validation, and reporting to monitor project progress. The position is based in Knutsford, requiring three days per week on-site attendance.
Key Responsibilities:
- Requirements Gathering: Work closely with stakeholders to gather and document business requirements for ServiceNow implementations.
- Process Analysis: Conduct organizational studies and evaluations, design systems and procedures, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
- Development: Collaborate with Architects and Developers to ensure consistent development and reporting according to business requirements and ServiceNow best practice.
- Stakeholder Management: Foster effective communication and collaboration across different functions. Engage with stakeholders to ensure effective and efficient implementation of projects. Support and ownership of appropriate communications plans.
- Project Management: Support management and development of the implementation roadmap(s), ensuring teams remain focused on the agreed outcomes and change timetable. Input to and project work plans and revise as appropriate to meet changing needs and requirements.
- Testing and Validation: Perform business requirements gathering, data validation, and data mapping review. Assist in testing user stories, refining requirements.
- Reporting and Documentation: Create reports and dashboards to monitor project progress and performance. Ensure project documents are complete, current, and appropriately stored.
Key Skills:
- Excellent communication and stakeholder management skills.
- Excellent English language proficiency.
- Strong client-facing and consulting skills.
- Strong analytical and problem-solving abilities.
- Basic understanding and experience in tools like Jira, Confluence, Mindmap, and Visio.
- Basic knowledge of SQL and strong ability to analyze data using Excel.
- Customer and service management.
- Understanding of "Business of IT".
- Critical thinking.
- Negotiation & conflict resolution.
- Familiarity with agile/lean work management processes.
- Team leadership.
Salary (Rate): £560/day
City: Knutsford
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Role Title: Service NOW Business Analyst
Rate: £600
Start Date: ASAP
End Date: 31ST December
Location: Knutsford, 3 days per week onsiteUmbrella
JD - Job Summary: The ServiceNow Business Analyst will be responsible for bridging the gap between business stakeholders and the development team. This role involves using data analytics and other techniques to assess processes, determine requirements, and create prioritised recommendations / requirements based on client / user inputs. The Business Analyst will collaborate with IT teams, and align solutions with business goals and technical capabilities.
Key Responsibilities:
- Requirements Gathering: Work closely with stakeholders to gather and document business requirements for ServiceNow implementations.
- Process Analysis: Conduct organizational studies and evaluations, design systems and procedures, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
- Development: Collaborate with Architects and Developers to ensure consistent development and reporting according to business requirements and ServiceNow best practice.
- Stakeholder Management: Foster effective communication and collaboration across different functions. Engage with stakeholders to ensure effective and efficient implementation of projects. Support and ownership of appropriate communications plans.
- Project Management: Support management and development of the implementation roadmap(s), ensuring teams remain focused on the agreed outcomes and change timetable. Input to and project work plans and revise as appropriate to meet changing needs and requirements.
- Testing and Validation: Perform business requirements gathering, data validation, and data mapping review. Assist in testing user stories, refining requirements.
- Reporting and Documentation: Create reports and dashboards to monitor project progress and performance. Ensure project documents are complete, current, and appropriately stored.
Skills:
- Excellent communication and stakeholder management skills.
- Excellent English language proficiency.
- Strong client-facing and consulting skills.
- Strong analytical and problem-solving abilities.
- Basic understanding and experience in tools like Jira, Confluence, Mindmap, and Visio.
- Basic knowledge of SQL and strong ability to analyze data using Excel.
- Customer and service management.
- Understanding of "Business of IT".
- Critical thinking.
- Negotiation & conflict resolution.
- Familiarity with agile/lean work management processes.
- Team leadership.
Certifications: (Note these are desired not mandatory requirements) * One of the following or similar o Certification of Capability in Business Analysis (CCBA), o Certified Business Analysis Professional (CBAP) and o Entry Certificate in Business Analysis (ECBA). * ITIL / CoBIT * ServiceNow Foundations (CSA) certifications aligned to ITSM, ITOM, ITAM etc or other relevant certifications are a plus.