Service Manager Retail domain exp

Summary: The Service Manager role focuses on overseeing large application stacks within the retail domain, requiring extensive experience in managed services or IT consulting. The position demands a blend of technical expertise and strong leadership skills, with an emphasis on data-driven decision-making and client management. The role is primarily onsite at the client office in Berkeley Heights, NJ, for three days a week. Candidates should have a background in consumer products or retail projects and possess a minimum of 14 years of experience.

Key Responsibilities:

• Manage large application stacks as part of Managed Services or IT Consulting.
• Utilize technical background and business acumen to lead teams effectively.
• Make data-driven decisions to enhance service delivery.
• Collaborate with clients and manage relationships effectively.
• Ensure ITSM expertise, SLA compliance management, tracking, and reporting.

Key Skills:

• Experience in managing large application stacks.
• Technical background with strong business sense.
• Leadership and people skills.
• Data-driven decision-making mindset.
• Collaboration and client management skills.
• ITSM expertise and SLA compliance management.
• Experience in consumer products and/or retail projects.

Salary (Rate): undetermined

City: Berkeley Heights

Country: USA

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other