Service Manager QA
Posted 1 day ago by Baltimore Consulting Limited
£450 Per day
Undetermined
Hybrid
Reading
Summary: The Service Manager – Quality Assurance (Children’s Social Care) is responsible for leading and overseeing quality assurance activities within children's social care, managing audits, and facilitating learning to improve practice. This role requires collaboration with senior leadership and various stakeholders to ensure compliance with Ofsted frameworks and enhance service delivery. The position is initially for three months and offers hybrid working arrangements.
Key Responsibilities:
- Lead and oversee all Quality Assurance activity across Children’s Social Care
- Manage and drive monthly practice audits, thematic audits, and targeted QA programmes
- Identify key learning themes across services and facilitate “closing the loop” activity to ensure learning is embedded into frontline practice
- Strengthen practice improvement through effective quality assurance, challenge, and reflective learning frameworks
- Support the senior leadership team in preparation for Ofsted inspections and monitoring visits
- Add strategic and operational capacity to accelerate practice improvement across the wider QA service
- Work closely with partners, managers, and practitioners to support consistency, quality, and performance
- Contribute to the development and delivery of continuous improvement plans aligned to inspection frameworks
Key Skills:
- Extensive experience in Children’s Social Care quality assurance, auditing, or service improvement roles
- Strong understanding of Ofsted ILACS frameworks, inspection readiness, and regulatory expectations
- Skilled in delivering, analysing, and reporting on practice audits and thematic reviews
- Ability to translate learning into actionable improvements and influence practice at all levels
- Confident facilitator with experience running learning forums, reflective sessions, or practice development workshops
- Strong leadership skills with experience managing or supporting QA, IRO, CP, or performance staff
- Excellent analytical skills with the ability to triangulate data, audit findings, and feedback
- Experience of working within a local authority or similar organisation
Salary (Rate): £450/day
City: Reading
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Service Manager – Quality Assurance (Children’s Social Care)£400 – £450 per daySouth3 Months InitiallyHybrid Working CVs are being reviewed immediately, and interviews will take place week commencing receipt of applications.
About your role as Service Manager – Quality Assurance (Children’s Social Care)
- Lead and oversee all Quality Assurance activity across Children’s Social Care
- Manage and drive monthly practice audits, thematic audits, and targeted QA programmes
- Identify key learning themes across services and facilitate “closing the loop” activity to ensure learning is embedded into frontline practice
- Strengthen practice improvement through effective quality assurance, challenge, and reflective learning frameworks
- Support the senior leadership team in preparation for Ofsted inspections and monitoring visits
- Add strategic and operational capacity to accelerate practice improvement across the wider QA service
- Work closely with partners, managers, and practitioners to support consistency, quality, and performance
- Contribute to the development and delivery of continuous improvement plans aligned to inspection frameworks
About you
- Extensive experience in Children’s Social Care quality assurance, auditing, or service improvement roles
- Strong understanding of Ofsted ILACS frameworks, inspection readiness, and regulatory expectations
- Skilled in delivering, analysing, and reporting on practice audits and thematic reviews
- Ability to translate learning into actionable improvements and influence practice at all levels
- Confident facilitator with experience running learning forums, reflective sessions, or practice development workshops
- Strong leadership skills with experience managing or supporting QA, IRO, CP, or performance staff
- Excellent analytical skills with the ability to triangulate data, audit findings, and feedback
- Experience of working within a local authority or similar organisation
If you’re interested in discussing this opportunity in more detail, or know someone who may be suitable, please contact Sarah Macrae on (phone number removed) or apply today. (We offer a senior referral scheme upon successful placement of your recommendation — please get in touch.)