Service Manager – (Payments/lending/Cards/GCP/Microservices/DevOps/Jenkins/CI/CD)
Posted 1 week ago by GIOS Technology
Negotiable
Undetermined
Hybrid
Sheffield, England, United Kingdom
Summary: The Service Manager role focuses on overseeing the reliability, performance, and operational support of banking applications within a cloud-native, microservices environment. The position requires expertise in managing distributed systems and driving continuous service improvement in a 24x7 support model. The role involves collaboration with engineering and QA teams to enhance system performance and resolve issues proactively. Strong knowledge of banking processes related to cards, payments, lending, and onboarding is essential.
Key Responsibilities:
- Enhance system availability, latency, performance, and operational efficiency through effective monitoring, change management, and incident response.
- Participate in production deployments and configurations, ensuring minimal disruption.
- Proactively identify and resolve issues before they impact clients or production environments.
- Coordinate with engineering and QA teams to identify and implement permanent fixes for recurring issues.
- Analyze incident trends, recommend long-term solutions, and drive post-incident reviews.
- Maintain knowledge of banking domain processes including Cards, Payments, Lending, and Onboarding.
Key Skills:
- Cloud Platforms: Google Cloud Platform (GCP)
- Containerization & Orchestration: Kubernetes
- Architecture: Microservices
- DevOps & CI/CD: Jenkins, GitHub, Nexus3, CI/CD pipelines
- Monitoring & Tools: APM tools, JIRA, Mule
- Domain Knowledge: Banking – Cards, Payments, Lending, Onboarding
- Other: Strong communication, leadership in cross-functional coordination
- Preferred Certifications: Google Cloud Platform (GCP), Kubernetes, ITIL Foundation
Salary (Rate): undetermined
City: Sheffield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
I am hiring for, Job Title: Service Manager – (Payments/lending/Cards/GCP/Microservices/DevOps/Jenkins/CI/CD) Location: Sheffield, UK - Hybrid - (weekly 2-3 Days in office) Job Description: We are hiring a Service Manager to lead the reliability, performance, and operational support of banking applications in a cloud-native, microservices-based environment. The role requires strong expertise in managing distributed systems and ensuring continuous service improvement in a 24x7 support model.
Key Responsibilities:
- Enhance system availability, latency, performance, and operational efficiency through effective monitoring, change management, and incident response.
- Participate in production deployments and configurations, ensuring minimal disruption.
- Proactively identify and resolve issues before they impact clients or production environments.
- Coordinate with engineering and QA teams to identify and implement permanent fixes for recurring issues.
- Analyze incident trends, recommend long-term solutions, and drive post-incident reviews.
- Maintain knowledge of banking domain processes including Cards, Payments, Lending, and Onboarding.
Key Skills:
- Cloud Platforms: Google Cloud Platform (GCP)
- Containerization & Orchestration: Kubernetes
- Architecture: Microservices
- DevOps & CI/CD: Jenkins, GitHub, Nexus3, CI/CD pipelines
- Monitoring & Tools: APM tools, JIRA, Mule
- Domain Knowledge: Banking – Cards, Payments, Lending, Onboarding
- Other: Strong communication, leadership in cross-functional coordination
- Preferred Certifications: Google Cloud Platform (GCP) Kubernetes ITIL Foundation