Summary: The Service Management Lead is tasked with ensuring operational stability and mitigating risks within IT Service Management. This role involves leading initiatives to address critical risk issues and overseeing daily service management functions. The position requires collaboration with various stakeholders to maintain service delivery standards. The role is hybrid and classified as inside IR35.

Key Responsibilities:

• Golden Quarter Risk Mitigation & Operational Stability - Lead workstreams focused on maintaining service stability.
• Risk Issue Management - Address and drive closure of approximately 200 critical unmanaged risk issues.
• Operational Oversight - Provide leadership in BAU Service Management functions, including Incident & Change Management.
• Service Governance & Compliance - Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
• Collaboration & Stakeholder Management - Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.

Key Skills:

• ITIL v4 Foundation certification (mandatory).
• Proven experience in Service Management, IT Operations, or Risk Management.
• Strong background in Incident, Problem, and Change Management.
• Experience leading service stability and risk mitigation initiatives.
• Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
• Ability to work in a fast-paced environment and drive results within tight timeframes.

Salary (Rate): 850

City: Manchester

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT