Service Manager Internet et Proxy H/F

Summary: The Service Manager Internet et Proxy is responsible for ensuring the quality of service and coordination of expertise necessary for incident resolution within the Cyber Trust & Risk IT department at CA-GIP. This role involves managing the operational performance of proxy and internet services, ensuring compliance with service level agreements, and leading continuous improvement initiatives. The position requires a strong background in IT service management and incident management, with a focus on maintaining high service standards. The role is integral to supporting the digital transformation efforts of the Crédit Agricole group.

Key Responsibilities:

• Ensure the quality of service and operational performance for proxy and internet services.
• Validate the "Build to Run" of products delivered by the Internet and Proxy squads.
• Monitor and report on service quality through key performance indicators (KPIs).
• Coordinate teams to ensure effective incident management and resolution.
• Implement and maintain ITIL processes within the team.
• Provide solutions and manage communication during incidents.
• Conduct post-mortem analyses and implement continuous improvement plans.

Key Skills:

• Coordination of RUN activities.
• IT crisis management.
• Project resource and task planning.
• Service level management (SLA, SLI, SLO).
• Incident management expertise.
• Proficiency in ITIL best practices.
• Client relationship management.
• Strong communication and interpersonal skills.
• Attention to detail and rigor in processes.

Salary (Rate): undetermined

City: Rodez

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT