Service Manager

Summary: The Service Manager role requires an experienced professional with current DV clearance to oversee the delivery and operation of secure services in a defence and aerospace context. The position focuses on establishing effective service models, governance, and performance metrics across complex programmes. The role involves collaboration with various stakeholders to ensure compliance and continuous service improvement. The ideal candidate will have a strong background in service management within regulated environments.

Key Responsibilities:

• Ensure robust service and support models are in place to support project and operational teams.
• Support the development and implementation of enterprise service management models aligned to programme needs.
• Act as a key interface between delivery, operations, and security stakeholders.
• Define, track, and report on KPIs and SLAs to ensure service performance meets agreed targets.
• Support change, service performance, and management reporting.
• Identify service improvement opportunities and contribute to continual service improvement activities.
• Support audit and compliance activities in line with security and governance requirements.
• Provide service management input into assurance reviews and governance forums.
• Document service management activities to support operational continuity.
• Package and manage service artefacts and deliverables for governance and assurance purposes.
• Support handover activities and long-term service sustainability.

Key Skills:

• Proven experience as a Service Manager within complex IT or secure service environments.
• Strong understanding of service management frameworks (e.g. ITIL).
• Experience managing KPIs, SLAs, and service performance reporting.
• Experience supporting audit, compliance, and governance activities.
• Strong stakeholder management and communication skills.
• Experience in defence, aerospace, or highly regulated environments.
• DV clearance – current and transferable.

Salary (Rate): £87.50/hr

City: Preston

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other