Service Manager Firewall - Pôseaux H/F

Summary: The Service Manager Firewall role at CA-GIP involves ensuring the quality of service and coordinating expertise for incident resolution within the Tech Foundation team. The position requires oversight of operational activities and adherence to service commitments, particularly in security incident management. The role is integral to supporting the digital transformation of the Crédit Agricole group. Candidates should have a strong background in IT and experience in service management.

Key Responsibilities:

• Ensure service quality and manage incident resolution processes.
• Validate the "Build to Run" of products delivered by the engineering teams.
• Monitor operational performance through KPIs and manage service commitments.
• Coordinate teams to ensure effective handling of operational processes.
• Implement and maintain ITIL processes within the team.
• Provide regular updates and dashboards on service quality.
• Lead continuous improvement initiatives based on post-mortem analyses.

Key Skills:

• Change Management
• IT knowledge relevant to the role
• Coordination of RUN activities
• Team spirit and cooperation
• IT crisis management
• Action planning
• Results-oriented mindset
• ITIL best practices
• Strong interpersonal skills
• Ability to alert and advise
• Dynamic and responsive
• Stress management
• Attention to detail

Salary (Rate): undetermined

City: Guyancourt

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT