Service Manager Aftersales Manager Workshop Manager
Summary: The Service Manager role at Holdcroft Motor Group involves leading the Aftersales team to ensure efficient operations within the service department. The position requires strong leadership skills to motivate a team of Technicians and Service Advisors while delivering exceptional customer service. The successful candidate will be responsible for achieving business targets and maintaining high standards in workshop operations. This role offers opportunities for career development and ongoing training within a supportive environment.
Key Responsibilities:
- Lead and manage the daily operations of the service department, ensuring maximum efficiency and productivity
- Motivate, coach, and develop a team of Service Advisors and Vehicle Technicians
- Deliver outstanding levels of customer satisfaction and resolve customer queries professionally
- Monitor departmental performance against key performance indicators and implement continuous improvements
- Ensure workshop loading, quality of work, and customer communication meet manufacturer and company standards
- Build and maintain strong relationships with manufacturer representatives and key stakeholders
- Drive profitability while maintaining exceptional service standards and operational compliance
- Ensure all health and safety, manufacturer, and company policies are followed
Key Skills:
- Previous experience managing or supervising an automotive service department
- Strong leadership skills with the ability to motivate and develop high-performing teams
- Excellent customer service and communication skills
- Strong understanding of workshop operations, aftersales processes, and manufacturer standards
- Commercial awareness with the ability to drive departmental performance and profitability
- Excellent organisational and problem-solving skills with strong attention to detail
- Experience working with multiple vehicle brands is advantageous
- Full UK driving licence
Salary (Rate): £59,000 yearly
City: undetermined
Country: undetermined
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Service Manager | Aftersales Manager | Workshop Manager
Job Title: Service Manager | Aftersales Manager | Workshop Manager
Location: Hyundai, Hanley
Salary: OTE £59,000
Working Hours: Full-time
Start Date: Immediate
About the Role
We are looking for an experienced and motivated Service Manager to lead our Aftersales team at Holdcroft Motor Group. This is an exciting opportunity to take ownership of a busy service department, leading a team of skilled Technicians and Service Advisors while delivering exceptional customer service and driving departmental performance.
As Service Manager, you will be responsible for ensuring the smooth day-to-day operation of the workshop and service reception, maintaining manufacturer standards, achieving business targets, and creating a positive, high-performing culture. At Holdcroft, we are committed to investing in our people through ongoing training, career development, and the latest manufacturer support.
Your Role
- Lead and manage the daily operations of the service department, ensuring maximum efficiency and productivity
- Motivate, coach, and develop a team of Service Advisors and Vehicle Technicians
- Deliver outstanding levels of customer satisfaction and resolve customer queries professionally
- Monitor departmental performance against key performance indicators and implement continuous improvements
- Ensure workshop loading, quality of work, and customer communication meet manufacturer and company standards
- Build and maintain strong relationships with manufacturer representatives and key stakeholders
- Drive profitability while maintaining exceptional service standards and operational compliance
- Ensure all health and safety, manufacturer, and company policies are followed
What We Offer
- Competitive salary with OTE of £59,000
- Bonus scheme linked to departmental performance
- 31 days holiday
- Colleague referral bonus scheme (up to £1,000)
- Ongoing manufacturer and in-house training programmes
- Career progression opportunities within a growing automotive group
- Supportive and collaborative working environment
- Employee discounts across the Holdcroft Group
- Employee Assistance Programme
- Free on-site parking
About You
- Previous experience managing or supervising an automotive service department
- Strong leadership skills with the ability to motivate and develop high-performing teams
- Excellent customer service and communication skills
- Strong understanding of workshop operations, aftersales processes, and manufacturer standards
- Commercial awareness with the ability to drive departmental performance and profitability
- Excellent organisational and problem-solving skills with strong attention to detail
- Experience working with multiple vehicle brands is advantageous
- Full UK driving licence
About Holdcroft
Holdcroft is a leading automotive retail group committed to delivering exceptional customer service and investing in the development of our people. We pride ourselves on providing manufacturer-led training, career progression opportunities, and a supportive environment where our teams can thrive. If you're ready to lead a successful service department and take the next step in your automotive management career, we'd love to hear from you.
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