Service Management/Service Architecture Consultant

Service Management/Service Architecture Consultant

Posted 2 weeks ago by 1752676857

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£570 Per day
Undetermined
Undetermined
Salisbury
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Association Of Proposal Management Professionals (APMP) Certification Bmc Software Business Analysis Business Priorities Business Requirements Information Technology Infrastructure Library IT Service Management Management Microsoft 365 Microsoft Visio Organisational Structure Service Design ServiceNow Stakeholder Engagement Stakeholder Management

Summary: The role of IT Service Management, Service Architecture & Business Analysis Lead involves leading a complex transformation program by integrating strategic service design, ITSM leadership, and business change. The position requires shaping service definitions, management, and evolution within a secure environment. The candidate will be responsible for developing ITSM strategies and ensuring effective service delivery. This high-impact role demands strong stakeholder engagement and project delivery capabilities.

Key Responsibilities:

  • Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.
  • Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms.
  • Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.
  • Drive discovery and analysis efforts to capture technical and business requirements, leading structured change initiatives.
  • Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.
  • Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.
  • Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

Key Skills:

  • Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.
  • Demonstrable experience in Service Architecture - including service modelling, definition, and governance.
  • Proficient in Business Analysis techniques with a track record of managing change initiatives.
  • Expert-level use of Microsoft Visio for process and architectural modelling.
  • Accredited in ITIL v4 with practical implementation experience.
  • Project delivery experience with PRINCE2 and/or APMP certification.
  • Effective communicator with strong stakeholder engagement and influencing skills.

Salary (Rate): £570 per day

City: Salisbury

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: £500 to £575 per day

Duration: 9 months +

Overview:

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

Key Responsibilities:

  • ITSM Strategy & Implementation:
    Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

  • Service Architecture:
    Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

  • Organisational Design for Service Delivery:
    Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

  • Business Analysis & Change:
    Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

  • Stakeholder Management:
    Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

  • Project Delivery:
    Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

  • Process & Service Design Modelling:
    Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

Essential Skills & Experience:

  • Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

  • Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

  • Proficient in Business Analysis techniques with a track record of managing change initiatives.

  • Expert-level use of Microsoft Visio for process and architectural modelling.

  • Accredited in ITIL v4 with practical implementation experience.

  • Project delivery experience with PRINCE2 and/or APMP certification.

  • Effective communicator with strong stakeholder engagement and influencing skills.

Desirable:

  • Background in Defence, Government, or highly regulated sectors.

  • Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

  • Experience designing or managing services in high-assurance, mission-critical contexts.

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