Service Management Consultant
Posted 1 week ago by Damco Solutions
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The ITIL Service Management Consultant role involves implementing GenAI projects and managing service delivery processes in a central London location. The consultant will lead operational aspects of large application footprints and ensure adherence to the Automation Operating Model while supporting change management and incident remediation. Strong stakeholder management and proactive communication are essential for success in this position.
Key Responsibilities:
- Implementation of GenAI projects
- Service Management process methodology and ITIL v5 experience
- Stakeholder management and operations delivery support/management
- Change Management process oversight alongside Transition and L1 + L3 support teams
- Leading operational aspects of large application footprint and operational teams
- Familiarity with SRE methodology and techniques
- Development into Production
- Ensuring strong adherence of all support resources to the Automation Operating Model
- Maintaining an adequate rota of resources for business changes and incident remediation 24/7
- Proactive communication and follow-up of incidents with Level 1 support or other support groups until resolution
Key Skills:
- Implementation of GenAI projects
- ITIL experience
- Service Management process methodology
- Strong stakeholder management skills
- Operations delivery support/management
- Change Management process knowledge
- Familiarity with SRE methodology and techniques
- Ability to lead operational teams
- Proactive communication skills
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role Title: ITIL Service Management Consultant
Location: central London
Job Type : Contract
Mandatory Skills
- Implementation of GenAI projects
- ITIL Experience
- Service Management process methodology + ITIL v5
- Great stakeholder management and Operations Delivery support/management
- Change Management process, alongside the Transition and L1 + L3 support teams
- Leading operational aspects of large application footprint and operational teams
- Familiar with SRE methodology and techniques
- Development into Production
- Responsible for ensuring there is a strong adherence of all Support resources to the Automation Operating Model
- Responsible for ensuring there is adequate rota of resources to support both business pipeline of changes + incident remediation over 24/7
- Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved