Summary: The Service Level Manager role focuses on enhancing the Service Management capabilities of an organization by standardizing Service Level Agreements (SLAs) across multiple suppliers and IT service providers. The position requires expertise in Service Level Management, particularly in a multi-supplier environment, and proficiency in using ServiceNow for reporting and performance analysis. The consultant will also contribute to the design of new standardized processes in alignment with ITIL practices.

Key Responsibilities:

• Lead Service Level Management initiatives across a multi-supplier/SIAM model.
• Utilize ServiceNow to build and configure reports related to Service Level Agreements.
• Collaborate with business units to implement reporting conditions and service performance metrics.
• Design standardized processes for Service Level Management in accordance with ITIL practices.
• Engage in Service Design, Service Acceptance, Incident, and Change Management activities.

Key Skills:

• Strong experience in Service Level Management within medium to large enterprises.
• Proficiency in ServiceNow for reporting and configuration.
• Knowledge of ITIL Service Management practices.
• Experience in working with unstructured or immature SLA standards.
• Ability to design and implement standardized processes across the organization.

Salary (Rate): £540

City: City of London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT