Service Desk Technician (Tier 2) - Systems Integrator

Summary: The Service Desk Technician (Tier 2) role focuses on providing technical support and assistance within a systems integration environment. The position requires effective problem-solving skills and the ability to communicate technical information to users. The technician will be responsible for troubleshooting and resolving issues related to IT systems and services. This role is essential for maintaining operational efficiency and user satisfaction.

Key Responsibilities:

• Provide Tier 2 technical support for IT systems and services.
• Troubleshoot and resolve technical issues reported by users.
• Communicate effectively with users to understand their technical problems.
• Document and track issues in the support ticketing system.
• Collaborate with other IT teams to escalate and resolve complex issues.

Key Skills:

• Strong technical knowledge of IT systems and services.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both verbal and written.
• Experience with support ticketing systems.
• Ability to work collaboratively in a team environment.

Salary (Rate): £56,250 yearly

City: Burleson

Country: United States of America

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT