Service Desk Technician
Posted Today by Reed
£28 Per hour
Inside
Onsite
Leicester, Leicestershire
Summary: The Service Desk Technician role is an initial 2-month contract position focused on providing first-line technical support for a large public-sector organization's ICT Operations team. The technician will be responsible for logging incidents, managing requests, and resolving hardware and software issues. This on-site role may require some planned out-of-hours work. The position offers a competitive hourly rate and the potential for extension beyond the initial contract period.
Key Responsibilities:
- Logging and managing incidents and requests via the Service Desk
- Providing first-line technical support (hardware, software, Microsoft environments)
- Installing and configuring PCs, laptops, printers and peripherals
- Resolving issues in line with ITSM processes and SLAs
- Escalating complex incidents and working with wider ICT teams
- Supporting basic reporting, documentation and service improvements
Key Skills:
- Previous experience in a Service Desk or IT Support role
- Strong customer service and communication skills
- Microsoft Windows / Office 365 support experience
- Knowledge of IT service management processes (Incident, Change, Problem)
- Public sector experience desirable
Salary (Rate): £28 per hour
City: Leicester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Service Desk Technician Initial 2-month contract (likely to extend) 25– 28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk / First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. Key Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting, documentation and service improvements Skills & Experience: Previous experience in a Service Desk or IT Support role Strong customer service and communication skills Microsoft Windows / Office 365 support experience Knowledge of IT service management processes (Incident, Change, Problem) Public sector experience desirable On-site role. May involve some planned out-of-hours work. If you are available and interested in this opportunity, please apply using the link provided.