Summary: The IT Service Desk Team Lead will be responsible for leading a team to ensure effective IT service management that aligns with business needs. This role involves promoting ITIL best practices, refining service processes, and enhancing service delivery through collaboration and continual improvement. The position is initially for a 3-month period with the potential for a permanent assignment.

Key Responsibilities:

• Lead and support an IT Service Desk team, ensuring effective incident and problem resolution.
• Oversee service management processes such as IT procurement, asset management, and SLA monitoring.
• Drive the adoption of ITIL standards and best practices across the organisation.
• Collaborate with internal teams and external suppliers to ensure IT systems remain reliable and efficient.
• Monitor service desk performance, set targets, and provide coaching to team members.
• Communicate technical information effectively to both IT and non-IT audiences.
• Take ownership of escalated issues and ensure excellent customer service.

Key Skills:

• A minimum of 3 years’ experience operating in a ServiceDesk environment.
• Strong background in IT Service Management, ideally with ITIL expertise.
• Experience leading IT support teams in a dynamic environment.
• Ability to coordinate incident management, change control, and IT service improvement initiatives.
• Excellent stakeholder management and problem-solving skills.
• Passion for delivering efficient and high-quality IT services.

Salary (Rate): undetermined

City: Belfast

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT