Service Desk Team Lead
Posted 4 days ago by Oscar Associates Ltd
£320 Per day
Inside
Onsite
Liverpool, UK
Summary: The Service Desk Team Lead role in Liverpool involves managing a small team to provide 1st and 2nd Line IT support within a leading legal sector client. This interim position is a 3-6 month contract inside IR35, with potential for transition to a permanent role. The successful candidate will oversee daily operations, drive SLA performance, and provide hands-on support as needed. Strong leadership and technical skills in IT support are essential for this position.
Key Responsibilities:
- Lead and mentor a team of Service Desk Analysts.
- Oversee ticket queues and ensure SLAs are consistently met.
- Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications).
- Escalate issues and ensure timely resolution.
- Track and report on KPIs and team performance.
- Implement best practices in IT service delivery.
Key Skills:
- Proven experience leading or supervising a Service Desk/IT Support team.
- Strong technical background in 1st and 2nd Line Support.
- Previous experience within the legal sector is desirable but not essential.
- Availability to start within 1-2 weeks.
Salary: £320 per day
City: Liverpool
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract
We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35, covering while the client hires permanently. There is a strong chance this role could transition into a permanent position after the contract.
As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required.
Rate: £250-£320p/day (IIR35)
Duration: 3-6 months
Based: Liverpool (5 days per week)
Key Responsibilities:
- Lead and mentor a team of Service Desk Analysts.
- Oversee ticket queues and ensure SLAs are consistently met.
- Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications).
- Escalate issues and ensure timely resolution.
- Track and report on KPIs and team performance.
- Implement best practices in IT service delivery.
What We're Looking For:
- Proven experience leading or supervising a Service Desk/IT Support team.
- Strong technical background in 1st and 2nd Line Support.
- Previous experience within the legal sector is desirable but not essential.
- Availability to start within 1-2 weeks.
If this sounds like you, apply now!
Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract
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