Service Desk Support Officer
Posted 2 days ago by Charterhouse
Negotiable
Undetermined
Undetermined
Sydney, Australia
Summary: The Service Desk Support Officer role involves providing Level 1 and Level 2 IT support services to users within a local government context. The position is based in Bankstown and requires assisting users with IT tools, logging service requests, and resolving incidents. The contract is until 8th May with a possibility of extension. The role emphasizes collaboration with the Service Management team and continuous improvement of IT processes.
Key Responsibilities:
- Provide Level 1 and Level 2 desktop support to users
- Answer and manage service desk calls in line with approved procedures
- Log, resolve, and escalate incidents and service requests as required
- Install, configure, maintain, and troubleshoot IT hardware and software
- Set up and support IT devices and systems, monitoring performance to minimise service disruption
- Respond to urgent support requests in a timely manner
- Ensure the security, safety, and proper use of IT equipment and assets
- Create and maintain support documentation to assist service restoration and reduce recurring issues
- Collaborate with the Service Management team and attend regular team meetings
- Contribute to continuous improvement of IT processes, systems, and customer service delivery
Key Skills:
- Experience in the Information technology field
- Significant experience in developing a strong customer focus
- Microsoft Network/OS
- Microsoft Office applications
- Experience in the support of Citrix environment
- ITIL foundation knowledge
- C Class Drivers' Licence
- Experience in Local Government
Salary (Rate): £41.13 hourly
City: Bankstown
Country: Australia
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
The role will support the Service Management team in delivering IT support services of our client on the IT Service Desk and assisting users with IT tools through logging service requests, resolving incidents, or escalating issues as required.
Key Responsibilities
If the above sounds like you, please hit APPLY for a confidential discussion
Job description
- Local Government
- $41.13 per hour + super
- Bankstown location
- Contract until 8th May (view to extend)
The role will support the Service Management team in delivering IT support services of our client on the IT Service Desk and assisting users with IT tools through logging service requests, resolving incidents, or escalating issues as required.
Key Responsibilities
- Provide Level 1 and Level 2 desktop support to users
- Answer and manage service desk calls in line with approved procedures
- Log, resolve, and escalate incidents and service requests as required
- Install, configure, maintain, and troubleshoot IT hardware and software
- Set up and support IT devices and systems, monitoring performance to minimise service disruption
- Respond to urgent support requests in a timely manner
- Ensure the security, safety, and proper use of IT equipment and assets
- Create and maintain support documentation to assist service restoration and reduce recurring issues
- Collaborate with the Service Management team and attend regular team meetings
- Contribute to continuous improvement of IT processes, systems, and customer service delivery
- Experience in the Information technology field
- Significant experience in developing a strong customer focus
- Microsoft Network/OS
- Microsoft Office applications
- Experience in the support of Citrix environment
- ITIL foundation knowledge
- C Class Drivers' Licence
- Experience in Local Government
If the above sounds like you, please hit APPLY for a confidential discussion