Summary: The Service Desk Engineer role is focused on providing first-line technical support and exceptional customer service primarily for Microsoft 365 applications and cloud technologies. The position requires troubleshooting skills and collaboration with other support teams to resolve complex issues. The role offers hybrid working options and emphasizes ongoing learning and development. The ideal candidate will be customer-centric and motivated to optimize client systems.

Key Responsibilities:

• Provide first-line technical support via phone, email, and ticketing system, ensuring timely resolution and customer satisfaction.
• Troubleshoot and resolve issues related to Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.
• Collaborate with second and third-line support teams to escalate and resolve complex technical issues.
• Identify opportunities to optimise client systems and processes through effective use of Microsoft 365 and cloud technologies.
• Contribute to the development and maintenance of knowledge base articles and support documentation.

Key Skills:

• Experience in providing outstanding customer service in an IT support environment.
• Proficiency in troubleshooting Microsoft 365 applications and cloud technologies such as Azure, Office 365, and Autopilot.
• Strong communication skills to convey technical concepts to non-technical users effectively.
• Excellent problem-solving abilities and attention to detail.
• Certifications like Microsoft Certified: Modern Desktop Administrator Associate are advantageous but not essential.

Salary (Rate): 500.00

City: Didcot

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT