Summary: The Service Desk Specialist role involves providing support at the L1/L2 levels and handling incidents, standard changes, and problems at the L3 level. The position requires executing non-standard changes and managing production plan activities, including vulnerability management and patch cycles. Additionally, the specialist will manage the lifecycle of software and firmware updates within their scope. The role is contract-based and located in London.

Key Responsibilities:

• Supporting the L1/L2 Service Desk
• Incident, standard change & problem handling on L3 level
• Prepare and execute non-standard changes requested by the customer
• Execute Production plan activities such as solving vulnerabilities and supervising monthly patch cycles
• Manage LCM within their scope (new releases of software/firmware/patches)

Key Skills:

• Mandatory Skill: MES
• Desired/Secondary skills: L3 Support, DB Migration, Infrastructure Support

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT