Service Desk Specialist
Posted 1 day ago by FPSG
Negotiable
Undetermined
Undetermined
Hertfordshire, England, United Kingdom
Summary: The Service Desk Specialist role involves providing 2nd line support and managing L1 & L2 tickets efficiently. The position requires troubleshooting and resolving IT issues while adhering to ITIL best practices. Collaboration with the IT Service Desk Team Lead and participation in small projects are also key aspects of the job. Strong communication skills and a proactive attitude are essential for success in this role.
Key Responsibilities:
- Own and resolve L1 & L2 tickets with speed and precision.
- Troubleshoot and fix break-fix issues to keep systems running smoothly.
- Handle ad-hoc IT requests and contribute to small projects that make a big difference.
- Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
- Follow ITIL best practices and maintain accurate ticket documentation.
Key Skills:
- ITIL knowledge and a solid understanding of service management.
- Proven ticket handling experience in a busy service desk environment.
- Strong troubleshooting skills and the ability to work independently.
- Great communication and a positive, proactive attitude.
Salary (Rate): undetermined
City: Hertfordshire
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Overview Ref: 114673
2nd line Support / Level 2 Service Desk Analyst / On-site
Role Responsibilities
Responsibilities will include:
- Own and resolve L1 & L2 tickets with speed and precision.
- Troubleshoot and fix break-fix issues to keep systems running smoothly.
- Handle ad-hoc IT requests and contribute to small projects that make a big difference.
- Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
- Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification
Essential skills will include:
- ITIL knowledge and a solid understanding of service management.
- Proven ticket handling experience in a busy service desk environment.
- Strong troubleshooting skills and the ability to work independently.
- Great communication and a positive, proactive attitude.
Next Steps
Apply by contacting Ciaran Ahern - cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.