Service Desk Specialist

Summary: The Service Desk Specialist role requires an individual with 0–2 years of experience in IT service desk or technical support. The position involves supporting user devices, managing incidents through a ticketing system, and communicating effectively with end users and internal teams. A basic understanding of hardware/software configurations and network connectivity is essential. Familiarity with ticketing tools like BMC Remedy is also required.

Key Responsibilities:

• Provide IT service desk support and technical assistance to end users.
• Enroll and support user devices according to organizational standards.
• Log and track incidents using a ticketing system.
• Communicate effectively with end users and internal teams in English.
• Maintain a basic understanding of laptop hardware/software configurations.
• Assist with network connectivity issues (Wi-Fi, LAN, VPN).

Key Skills:

• 0–2 years of experience in IT service desk or technical support roles.
• Basic understanding of laptop hardware/software configurations.
• Familiarity with network connectivity basics (Wi-Fi, LAN, VPN).
• Experience with logging and tracking incidents via a ticketing system.
• Working knowledge of BMC Remedy or similar ticketing tools.
• Effective communication skills in English.

Salary (Rate): undetermined

City: Havant

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: IT