Summary: The Service Desk Specialist role involves providing on-site support and technical assistance for desktop environments, including hardware and software problem resolution. The position requires coordination of desktop changes, participation in incident handling, and maintaining asset inventory while ensuring high-quality customer service. Candidates should possess strong data analysis skills and familiarity with ITSM tools, particularly in a Microsoft environment. A commitment to teamwork and effective communication is essential for success in this fast-paced role.

Key Responsibilities:

• Coordinate desktop changes to avoid deployment collisions on high priority incidents.
• Prepare requests for rollout and participate in incident handling concerning desktop changes.
• Engage in projects related to larger desktop changes, such as the rollout of new antivirus software.
• Provide on-site support and commissioning of new laptops and desktops across the shop floor.
• Maintain the asset inventory and update it using the desired tools.
• Utilize ITSM and ticketing processes effectively.
• Support various hardware including laptops, desktops, and printers.
• Deliver excellent customer service and documentation skills.

Key Skills:

• 5+ years of service desk/deskside support experience.
• Strong knowledge of Windows Operating Systems (Win10, 11) and Active Directory.
• Experience with ITSM ticketing tools such as ServiceNow.
• Proficiency in MS Office Suite, including MS Project and Visio.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer handling skills.
• Ability to work flexible hours and be on call as needed.
• ITIL knowledge of V2 or V3 preferred.

Salary (Rate): undetermined

City: Dundee

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT