Service Desk Specialist
Posted 3 days ago by Ampstek
Negotiable
Undetermined
Onsite
Chester, England, United Kingdom
Summary: The Service Desk Specialist role at Ampstek involves providing technical support within a high-growth organization. The position requires effective communication in multiple languages and excellent customer service skills. The role is primarily on-site in Chester, UK, with a focus on troubleshooting and assisting end users with application issues. Candidates should be able to prioritize tasks and adhere to established Service Desk processes.
Key Responsibilities:
- Provide technical support and troubleshooting for application issues.
- Communicate effectively in multiple languages (French, Spanish, Italian, Portuguese).
- Deliver excellent customer service and support to end users.
- Set priorities and manage multiple tasks efficiently.
- Adhere to Service Desk processes and procedures.
- Contribute positively to team targets and objectives.
Key Skills:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Fluent communication in multiple languages (French, Spanish, Italian, Portuguese).
- Strong customer service skills.
- Ability to explain technical information clearly.
- Effective verbal and written communication skills.
Salary (Rate): undetermined
City: Chester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Hi Professionals, Greetings From Ampstek!! Hope you are high in your spirits. Please stay safe. Our client is looking for Service Desk to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com
Role: Service Desk
Location: Chester, UK(Onsite 3days/Week)
Duration: Contract
Job Description:
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
Thanks & Regards,
Sudhakaran
IT Recruiter | Europe & UK
Email - sudhakaran.m@ampstek.com
Tel - +44(20)45150009
Ampstek Services Limited