Service Desk Specialist
Posted 3 days ago by Ampstek
Negotiable
Inside
Undetermined
Chester, England, United Kingdom
Summary: The Service Desk Analyst role in Chester, UK, involves providing first-line IT support as part of a shift system. The position requires handling service requests, troubleshooting IT-related problems, and maintaining accurate records of incidents. Candidates should possess strong communication skills in multiple languages and demonstrate effective customer service abilities. The role is classified as inside IR35 and has a contract duration of over six months with a potential extension.
Key Responsibilities:
- Work as part of the Shift system on the IT Service Desk
- Receive and handle requests for service, following agreed procedures
- Provide 1st line support: troubleshooting of IT related problems
- Promptly allocate calls as appropriate
- Log incidents and service requests and maintain relevant records
- Identify and classify incident types and service interruptions
- Record incidents cataloging them by symptom and resolution
Key Skills:
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
- Excellent Customer service skills
- Ability to troubleshoot and research application issues
- Ability to explain technical information to End Users with effective verbal and written communication
- Ability to set priorities and handle multiple tasks
- Ability to determine the priority of a problem and act accordingly
- Highly effective Team player
Salary (Rate): undetermined
City: Chester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Role: Service Desk Analyst
Location: Chester, UK
Inside IR35
Start Date: ASAP
Contract Duration: 6+ Months with possible extension
JD for the role:
Essential Duties and Responsibilities
Work as part of the Shift system on the IT Service Desk
Receives and handles requests for service, following agreed procedures.
1st line support: troubleshooting of IT related problems
Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records:
Identifies and classifies incident types and service interruptions
Records incidents cataloging them by symptom and resolution
Skills required
Technical Service Desk background
Familiarity with ServiceNow
Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
Excellent Customer service skills.
Demonstrate ability to troubleshoot and research application issues.
Ability to explain technical information to End Users with effective verbal and written communication.
Be able to set priorities and handle multiple tasks.
Ability to determine the priority of a problem and act accordingly.
Highly effective Team player:
- Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives