The Role: Desktop SupportLocation: Chester, UK(Onsite)Role type: Contract(3 Months)JD:As a IT Support Engineer, you will be responsible for providing technical support, assisting with various IT services (PC, Servers, Cloud, Networking, Identity Management, Cybersecurity, Business Application) inclusive of mentoring and acting as a last line of internal support for all EUC services. The EUC L2 engineer will have the opportunity to work on various global IT projects, which will further enhance your experience. Key Responsibilities:Assist with IT ticket management (Incidents, Requests, Problem, Change Request) for items that have been triaged and escalated by EUC L1 Support Engineers.Work closely with Managed Services Partners and/or Vendors to resolve escalated tickets.Document all EUC technical processes and work instructions so that the EUC L1 SupportEngineers have clear reference guide (e.g., Imaging of Windows Laptops, Imaging of MAC Devices, etc).Document and/or work with solution architects to ensure all EUC IT solutions are fully documented and stored in GGL IT Enterprise Architecture Repositories, e.g., ERIS Repository.Ensure that all Priority 1 Incidents have appropriate Root Cause Analysis Reports.Ensure that all reoccurring incidents are managed and resolved via a Problem ticket.Ensure that all end point security vulnerabilities are identified and resolved timeously with the assistance of managed services partners.Attend Vendor Operations Management meeting to evaluate and feedback on Managed Services Performance for the month as well as areas of service improvement.Keep up with the latest EUC technologies by completing industry recognised certifications, e.g., Microsoft Azure, AWS, Machine Learning, etc.Identify service improvement initiatives within the EUC space and develop technical solutions through automation, scripting based on OEM best practices. Automate repetitive tasks, e.g., monthly standard patching.Develop a list of critical operational task (daily, weekly, monthly) checks that must be carried out to ensure effective running of all EUC IT environment, e.g., Monthly endpoint patching check, etc.











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