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Service Desk Specialist
Posted Today by Net2Source (N2S)
Negotiable
Undetermined
Onsite
Chelmsford, England, United Kingdom
Summary: The Service Desk Specialist role at Net2Source Inc. involves providing support for user queries and issues, ensuring effective communication and resolution processes. The position requires VIP experience and focuses on optimizing service desk operations through analysis and automation. The role is based in Chelmsford, UK, and is a full-time fixed-term contract for 12 months.
Key Responsibilities:
- User query issue handling and triaging for further processing.
- Communicating various types of information to users through appropriate channels.
- Optimizing processes through analysis, reviews, reporting, and automation.
- Identifying and diagnosing issues, categorizing and recording reported queries.
- Providing solutions and advising users on appropriate courses of action.
- Monitoring issues from start to resolution and escalating unresolved problems.
- Providing essential online security advice and support.
- Maintaining records and informing users about the process.
Key Skills:
- Jira Service Desk
- Service desk experience
- Windows Server
- VIP experience
Salary (Rate): undetermined
City: Chelmsford
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About Us:- Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.
About the Role:- Primary Skill -Service Desk Mode- 5 days from office Type- FTE/FTC 12 Months Location-Chelmsford, UK Note – VIP experience is mandatory
- User query issue handling
- Ensuring user queries or issues are captured validated and triaged for further processing
- Communicating with users
- Ensuring that various types of information are communicated to users through the appropriate channels
- OptimizationEnsuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate if needed unresolved problems to a higher level of support
- Provide essential online security advice and support
- Systematically interprets user problems and identifies solutions and possible side effects
- Uses experience to address user problems and interrogates database for potential solutions
- Escalates complex or unresolved incidents
- Records and tracks issues from outset to conclusion
- During change acts systematically to respond to day by day operational needs and react to them avoiding service disruptions and maintaining coherence to SLA and information security requirements
- Responds to common requests for service by providing information to enable fulfilment
- Promptly allocates unresolved calls as appropriate
- Maintains records informs users about the process and advises relevant persons of actions taken
Skills Mandatory Skills : Jira Service Desk,Servicedesk,Windows Server, VIP