Summary: The Service Desk Project Manager role involves overseeing two key work streams: Service Desk Transformation and Technical Migration. The position requires experience in managed services and working with external clients on platform migrations. The role is hybrid, requiring presence in Peterborough three days a week, and is classified as inside IR35. The contract is for a duration of six months.

Key Responsibilities:

• Manage service desk transformation projects.
• Oversee technical migration processes for external clients.
• Schedule migrations and manage customer expectations.
• Collaborate with customers to develop test plans.
• Advise on aligning ITSM solutions with ServiceNow.
• Engage in strong stakeholder management.

Key Skills:

• Experience in service desk project management.
• Proven track record in managing migrations between platforms.
• Strong understanding of ITSM solutions.
• Excellent stakeholder management skills.
• Ability to develop and execute test plans.

Salary (Rate): £446

City: Peterborough

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT