Service Desk Manager - Systems Integrator

Summary: The Service Desk Manager - Systems Integrator role involves overseeing the service desk operations within a systems integration context. The position is based in Southampton, Hampshire, United Kingdom, and offers a competitive salary range. The role requires effective management of service delivery and team performance to ensure high-quality support for clients.

Key Responsibilities:

• Manage the service desk team and ensure efficient service delivery.
• Oversee incident management and resolution processes.
• Implement best practices for service desk operations.
• Collaborate with other departments to enhance service integration.
• Monitor performance metrics and report on service desk activities.

Key Skills:

• Strong leadership and team management skills.
• Experience in service desk operations and incident management.
• Excellent communication and interpersonal skills.
• Ability to implement and manage service improvement initiatives.
• Knowledge of IT service management frameworks.

Salary (Rate): £55,000 yearly

City: Southampton

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other