Service Desk Manager - OIR35 - £325 PD
Posted 1 week ago by Intec Select Ltd
£325 Per day
Outside
Undetermined
Kent
Summary: The Service Desk Manager role involves overseeing a team responsible for Service Support and Service Delivery within an on-premise Microsoft 365 environment. The position requires hands-on management, ticket resolution, and customer interaction, with a focus on maintaining high service standards. The contract is initially for three months, with the potential for a permanent position. The role is based in Kent, with occasional office travel required.
Key Responsibilities:
- Manage a team of three in Service Desk operations.
- Oversee Service Support and Service Delivery processes.
- Assist with ticket resolution and customer interactions.
- Demonstrate leadership in supporting a variety of IT solutions.
- Ensure adherence to IT service delivery processes, incident management, and change management.
Key Skills:
- Proven experience as a Service Desk Manager in the IT industry.
- Strong understanding of the Microsoft 365 tech stack and TopDesk.
- Excellent client management and communication skills.
- ITIL Foundation certification or higher.
- Experience in a managed service or corporate environment.
Salary (Rate): £325/day
City: Kent
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Service Desk Manager - OIR35 - £325 PD
Company: A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This a hands on role, managing a team of three and assisting with ticket resolution / dealing with customers. Our client is looking to pay a day rate of £325PD outside IR 35 for a 3 month rolling contract with scope to move into a permenant post with travel to office in Kent on occasions.
Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation.
Skills and Experience:At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft 365 tech stack and TopDeskStrong understanding of IT service delivery processes, incident management, problem resolution, and change managementExcellent client management and communication skills, with a track record of building and maintaining successful relationshipsITIL Foundation or higherAt least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stackStrong understanding of IT service delivery processes, incident management, problem resolution, and change managementExcellent client management and communication skills, with a track record of building and maintaining successful relationships.
Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.