Service Desk Manager - Liverpool street, London - ServiceNow, ITIL, Windows Environment
TrinIT Talent are looking for a Service Desk Manager to come on board for an initial 3 month contract based in Liverpool Street, Central London. This role falls Inside Scope of IR35 and is paying £450 per day.
You will lead a team of 4 engineers while remaining hands-on when required, with responsibility for improving ServiceNow processes, managing escalations, monitoring ticket quality and ensuring SLA targets are achieved.
Key Skills
- Service Desk management experience
- Strong hands-on IT Support background
- Extensive ServiceNow experience
- Windows/Microsoft environment experience
- Incident, Request and Escalation Management
- SLA and ticket quality management
- Service Desk process improvement
- Team leadership and stakeholder management
- Strong ITIL knowledge
- Insurance sector experience is highly desirable
If you feel you have the right experience for this role, please get in touch by sending your CV in Word format to (see below)
TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds.
Service Desk Manager - Liverpool street, London - ServiceNow, ITIL, Windows Environment