Summary: The Service Desk Manager role involves leading and enhancing a struggling IT Service Desk for a National Charity. The position focuses on meeting service levels, improving customer satisfaction, and implementing continuous improvements based on ITILv4 best practices. This is a 3-month contract based in Oldbury, Birmingham. The role requires an experienced professional in IT service management.

Key Responsibilities:

• Lead and improve the IT Service Desk operations.
• Ensure service levels are met consistently.
• Enhance customer satisfaction through effective service delivery.
• Drive continuous improvement initiatives in line with ITILv4 best practices.

Key Skills:

• Experience in IT Service Desk management.
• Strong understanding of ITILv4 best practices.
• Ability to lead teams and improve service delivery.
• Excellent customer service and communication skills.

Salary (Rate): £70000

City: Oldbury

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other