Service Desk Manager
Posted 3 days ago by World Wide Technology
£55 Per hour
Inside
Hybrid
London Area, United Kingdom
Summary: The Service Desk Analyst Lead/Manager at World Wide Technology is responsible for overseeing IT support and service desk operations, requiring extensive experience in troubleshooting and customer service. This contract role is hybrid, based in London, and involves collaboration with various IT tools and systems. Candidates must have a strong background in IT support and be eligible to work in the UK.
Key Responsibilities:
- 10+ years of experience in IT support or service desk environment.
- Strong knowledge of Windows OS, macOS, and iOS troubleshooting.
- Familiarity with Active Directory, Microsoft 365, and remote support tools.
- Experience with ticketing systems (e.g., ServiceNow, Freshservice).
- Experience working with ITSM tools.
- Raise change tickets.
- Process tasks.
- Excellent communication and customer service skills.
- All candidates will need to go through a background check.
- Must be eligible to live and work in the UK.
Key Skills:
- 10+ years of IT support experience.
- Proficient in Windows OS, macOS, and iOS troubleshooting.
- Knowledge of Active Directory and Microsoft 365.
- Experience with remote support tools.
- Familiarity with ticketing systems like ServiceNow or Freshservice.
- Experience with ITSM tools.
- Strong communication and customer service skills.
- Eligibility to work in the UK.
Salary (Rate): £55.00/hr
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years.
World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Service Desk Analyst Lead/Manager. Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role. This is a contract Role & Inside IR35
Service Desk Analyst Lead/Manager
Contract Duration : 6 months
Location: London, UK (Hybrid – 2 to 3 days a week to onsite)
Responsibilities:
- 10+ years of experience in IT support or service desk environment.
- Strong knowledge of Windows OS, macOS, and iOS troubleshooting.
- Familiarity with Active Directory, Microsoft 365, and remote support tools.
- Experience with ticketing systems (e.g., ServiceNow, Freshservice).
- Experience working with ITSM tools.
- Raise change tickets.
- Process tasks.
- Excellent communication and customer service skills.
- All candidates will need to go through a background check.
- Must be eligible to live and work in the UK.
- Only successful candidates will be contacted.
EQUAL OPPORTUNITIES
World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, color, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled