Service Desk Manager

Your new company
You'll be joining a forward-thinking organisation with a national footprint and a user base exceeding 2,000 people. With ambitious plans for IT transformation and service excellence, this is a fantastic opportunity to be part of a dynamic and evolving team. The organisation is investing in its IT Support function and is looking for a leader who can inspire and drive change.

Your new role
As IT Support Manager, you will lead a team of IT support professionals, overseeing all aspects of technical and end-user support. Reporting to the IT Service Operations Manager, you'll manage service desk operations, drive continual improvement, and ensure high-quality support across the organisation. You'll play a key role in shaping the future of IT support, integrating closely with the wider IT team, and contributing to national transformation projects. This is a hands-on leadership role where you'll be expected to guide, motivate, and develop your team while also getting involved in day-to-day operations.

What you'll need to succeed
To succeed in this role, you'll need:
Proven experience managing a geographically dispersed IT support team
Strong understanding of IT Service Management frameworks (e.g. ITIL)
Technical expertise in Microsoft 365 administration, networking fundamentals, and end-user device support
Experience with ITSM tools, ideally Halo ITSM
Excellent leadership, communication, and problem-solving skills
A proactive and pragmatic approach with a passion for service excellence
Full UK driving licence and willingness to travel regularly across England

What you'll get in return
In return, you will benefit from flexible working arrangements that blend office, home, and travel. 25 days annual leave plus bank holidays and a 27% civil service pension contribution.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk