Service Desk Manager - Government

Summary: The Service Desk Manager role within the government sector involves overseeing the service desk operations, ensuring efficient support and service delivery. The position is based in Gloucester, Gloucestershire, United Kingdom, and offers a competitive salary. The role requires strong leadership and management skills to effectively lead the service desk team.

Key Responsibilities:

• Oversee daily operations of the service desk.
• Manage and lead the service desk team.
• Ensure efficient service delivery and support.
• Implement best practices for service management.
• Collaborate with other departments to improve service quality.

Key Skills:

• Strong leadership and management skills.
• Experience in service desk operations.
• Excellent communication and interpersonal skills.
• Knowledge of IT service management frameworks.
• Ability to work under pressure and manage multiple tasks.

Salary (Rate): £55,000 per annum

City: Gloucester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other