Service Desk Manager (contract)
Posted 1 week ago by TipTopJob
£350 Per day
Undetermined
Undetermined
Cheltenham, England, United Kingdom
Summary: The Service Desk Manager role is a contract position based in Cheltenham, focused on leading a high-performing IT support team across multiple sites. The manager will balance leadership responsibilities with hands-on incident and request management, ensuring service quality and continuous improvement. This position requires collaboration with senior stakeholders and oversight of service desk operations. The role also involves maintaining documentation and user lifecycle processes while providing second-line support as needed.
Key Responsibilities:
- Lead and develop a small service desk team, owning day-to-day operations and escalations.
- Drive incident/request workflows, service metrics, and continuous improvement.
- Provide 2nd line support when needed and coordinate cross-team escalations.
- Maintain asset/stock oversight and user lifecycle processes.
- Produce clear procedural documentation and keep knowledge current.
- Collaborate with senior stakeholders on service roadmap and change initiatives.
Key Skills:
- Track record managing/leading IT support teams (SME or multi-site).
- Strong hands-on skills with Windows 10/11 and Microsoft 365.
- Experience with an ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti or similar).
- Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
- Excellent communication, stakeholder management, and calm problem-solving in a busy environment.
Salary (Rate): £350 daily
City: Cheltenham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Manager (Contract) : Cheltenham : Day rate: up to GBP350/day : up to 3:months
Were hiring a hands:on Service Desk Manager to lead a small, high x2011;performing IT support function across multiple sites. Youll balance people leadership with practical incident/request management, ensuring service quality and continuous improvement.
What youll do as Service Desk Manager
- Lead and develop a small service desk team, owning day x2011;to x2011;day operations and escalations.
- Drive incident/request workflows, service metrics, and continuous improvement.
- Provide 2nd x2011;line support when needed and coordinate cross x2011;team escalations.
- Maintain asset/stock oversight and user lifecycle processes.
- Produce clear procedural documentation and keep knowledge current.
- Collaborate with senior stakeholders on service roadmap and change initiatives.
What youll bring as Service Desk Manager
- Track record managing/leading IT support teams (SME or multi x2011;site).
- Strong hands x2011;on skills with Windows 10/11 and Microsoft 365.
- Experience with an ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti or similar).
- Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
- Excellent communication, stakeholder management, and calm problem x2011;solving in a busy environment.
If you are interested in this role or looking for something similar, Alex MacDermott. Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE and TECHNOLOGY. If you are interested in this position please click apply. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.