Service Desk -- Level 1 Support
Posted 1 day ago by ST Global Tech LLC
Negotiable
Undetermined
Undetermined
Chester, England, United Kingdom
Summary: The Service Desk -- Level 1 Support role is based in Chester, UK, and requires candidates to be within a 50 KM distance. The position is a 6-12 month contract and seeks multi-lingual individuals with a technical service desk background to provide effective customer support in various languages including French, Spanish, Italian, and Portuguese.
Key Responsibilities:
- Provide Level 1 technical support via the Service Desk.
- Communicate effectively in multiple languages (French, Spanish, Italian, Portuguese).
- Troubleshoot and research application issues.
- Explain technical information to end users clearly.
- Prioritize and manage multiple tasks efficiently.
- Adhere to Service Desk processes and procedures.
- Contribute positively to team targets and objectives.
- Collaborate effectively with team members.
Key Skills:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Fluent communication in French, Spanish, Italian, and Portuguese.
- Excellent customer service skills.
- Ability to troubleshoot application issues.
- Effective verbal and written communication skills.
- Strong prioritization and multitasking abilities.
- Team player with a willingness to share knowledge and learn.
Salary (Rate): undetermined
City: Chester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk -- Level 1 Support
Location: Chester, UK (Resource has to be within 50 KM distance
6-12 months contract
Resource 1: French
Resource 2: Spanish + Italiann
Resource 3: Spanish + Portuguese
Resource 4: French + Italiann
Skills required
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) French, Spanish, Italiann and Portuguese
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player:
- Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.