Service Desk L1 Support (French Speaking)

Summary: The Service Desk L1 Support role focuses on providing technical assistance and customer service to users, particularly those who speak French. The position requires effective communication skills, troubleshooting abilities, and adherence to established Service Desk processes. A strong emphasis is placed on teamwork and the willingness to learn and adapt to new challenges.

Key Responsibilities:

• Provide technical support and assistance to end users.
• Utilize ServiceNow for managing service requests and incidents.
• Communicate effectively in French and English, both verbally and in writing.
• Troubleshoot and research application issues.
• Prioritize and manage multiple tasks efficiently.
• Adhere to Service Desk processes and procedures.
• Contribute positively to team targets and objectives.
• Share knowledge and collaborate with team members.
• Demonstrate a willingness to learn new skills and consider different ideas.

Key Skills:

• Technical Service Desk background.
• Familiarity with ServiceNow.
• Fluent communication in French and English.
• Excellent customer service skills.
• Ability to troubleshoot application issues.
• Effective verbal and written communication skills.
• Strong prioritization and multitasking abilities.
• Team player with a collaborative mindset.
• Willingness to learn and adapt.

Salary (Rate): undetermined

City: Chester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT