Service Desk
Posted Today by Oscar Associates Ltd
£160 Per day
Inside
Onsite
Stockport, Cheshire, UK
Summary: The Service Desk Technician role involves providing IT support and managing the phone replacement process for a client based in Stockport. The position is contract-based for an initial period of three months with a potential for extension or permanent placement. Candidates with IT qualifications or relevant experience are encouraged to apply, with a start date in January. The role requires on-site presence five days a week.
Key Responsibilities:
- Oversight of the phone replacement process, including coordination with end users.
- Configuration and deployment of mobile devices using the organisation's mobile device management (MDM) platform.
- Maintenance and updating of the IT asset register.
- Recording and updating new device information within the MDM system.
- Coordination of the dispatch and return of IT hardware.
- Handling peripheral equipment requests, including ticket processing, equipment distribution, and administration of charge transfer procedures.
- Management of shared mailboxes, including communication with staff regarding phone replacement requests.
- Monitoring and managing unassigned job queues integrated with mailbox and self-service ticketing systems.
Key Skills:
- Previous IT experience/qualification
- Excellent communication and problem-solving skills
- Ability to work independently and manage multiple tickets.
Salary (Rate): £160 daily
City: Stockport
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Entry Level
Industry: IT
Detailed Description From Employer:
Service Desk Technician | £150 - £160 p/day (Inside IR35) | Stockport (5 days onsite) | Contract (3months +) | January Start
Our client is looking for a Service Desk Technician to join their team based in Stockport. They are open to applications from those who have recently graduated, have an IT related qualification or have a couple of years experience. They are looking at a January start date and the contract is initially 3 months with the possibility of extension. There is also a chance for this to turn permanent.
Location: Stockport (5 days onsite)
Contract: Until April (could extend)
Rate: £150 - £160 p/day
Key Responsibilities
- Oversight of the phone replacement process, including coordination with end users.
- Configuration and deployment of mobile devices using the organisation's mobile device management (MDM) platform.
- Maintenance and updating of the IT asset register.
- Recording and updating new device information within the MDM system.
- Coordination of the dispatch and return of IT hardware.
- Handling peripheral equipment requests, including ticket processing, equipment distribution, and administration of charge transfer procedures.
- Management of shared mailboxes, including communication with staff regarding phone replacement requests.
- Monitoring and managing unassigned job queues integrated with mailbox and self-service ticketing systems.
What we are looking for:
- Previous IT experience/qualification
- Excellent communication and problem-solving skills
- Ability to work independently and manage multiple tickets.
If this sounds like it would be a good match for you, apply now!
Service Desk Technician| £150 - £160 p/day (Inside IR35) | Stockport (5 days onsite) | Contract (3months +) | January Start
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
