Service Desk
Posted 3 days ago by Dabster
Negotiable
Undetermined
Undetermined
Chester, England, United Kingdom
Summary: The role of Service Desk at Dabster involves providing first-line IT support within a shift system for a globally recognized technology company. Responsibilities include troubleshooting IT-related issues, logging incidents, and ensuring service level agreements are met. The position requires effective communication skills in multiple languages and a strong customer service orientation. Candidates should be adaptable team players with a technical service desk background.
Key Responsibilities:
- Work as part of the Shift system on the IT Service Desk
- Receive and handle requests for service, following agreed procedures
- Provide 1st line support: troubleshooting of IT related problems
- Promptly allocate calls as appropriate
- Log incidents and service requests and maintain relevant records
- Identify and classify incident types and service interruptions
- Record incidents cataloging them by symptom and resolution
- Monitor queues and assign tickets to appropriate resources for troubleshooting and ticket resolution
- Ensure SLAs are maintained
- Assign tickets which are out of scope to Service Desk/Other Teams
- Coordinate tickets that cross organizational boundaries to ensure customer satisfaction
Key Skills:
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
- Excellent Customer service skills
- Ability to troubleshoot and research application issues
- Ability to explain technical information to End Users with effective verbal and written communication
- Ability to set priorities and handle multiple tasks
- Ability to determine the priority of a problem and act accordingly
- Adhere to Service Desk processes and procedures
- Present a positive, effective, and flexible contribution to achieving team targets and objectives
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise
- Willingness to learn new skills and be open to consider different ideas and alternatives
Salary (Rate): undetermined
City: Chester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About Us: At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated Service Desk to join our client's team anywhere in Chester, UK. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.
Who You Will Work With: Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.
Key Responsibilities: Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
How to Apply
Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to rishithareddy.p@dabster.net