Summary: The Service Desk Engineer role focuses on providing support for Windows 10 and LIMS within a well-known UK brand. The position requires a strong customer service ethic and the ability to work both on-site and remotely, primarily in the London/Surrey/Sussex areas. Candidates must have relevant experience in healthcare organizations, particularly with LIMS projects. The role is classified as Inside IR35 and is expected to last for an initial six months with potential for extension.

Key Responsibilities:

• Provide desk-side support within dedicated region/cluster for the LIMS project
• Deliver high standard of support and excellent customer service
• Resolve incidents and handle service requests professionally and timely
• Contribute to the support and implementation of the LIMS Project
• Provide 2nd line remote support to end users
• Proactively develop service quality and efficiency for LIMS project roll-out
• Support during LIMS project deployments
• Be accessible for on-site work in London/Surrey/Sussex areas
• Occasionally work remotely as required

Key Skills:

• Experience with Windows 10
• Previous experience in healthcare organizations or NHS businesses
• Knowledge of Windows 10 and Server 2022
• Strong customer service skills
• Excellent work ethic
• Ability to deliver high-quality support
• Experience with LIMS projects

Salary (Rate): undetermined

City: undetermined

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT