Service Desk Engineer - London - 6 months
Posted 1 day ago by Akkodis
Negotiable
Inside
Hybrid
City of London, UK
Summary: The role of Service Desk Engineer involves providing comprehensive IT support within a large Financial Services organization. The position requires the candidate to manage various support tasks, including 1st line support, hardware management, and user assistance across the business. The successful candidate will be expected to minimize downtime for users, particularly within the core trading team, while demonstrating excellent customer service skills. This is a 6-month hybrid position based in London, requiring 3 days on-site work each week.
Key Responsibilities:
- Provide 1st line support for all employees [EMEA]
- Act as the point of contact for Incidents and Service-Requests for users
- Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
- Manage on/off-boarding processes for employees
- Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures
Key Skills:
- 2-6 year's experience in a Service Desk/IT Support role
- ServiceNow experience on a busy Service Desk
- Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
- ITIL, Mac, and Windows 11 support experience
- Excellent customer service skills
Salary (Rate): undetermined
City: City of London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Service Desk Engineer - Inside IR35
London, UK | Hybrid - 3 days on site
6 months
Brief
I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis.
If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking.
You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity.
The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills.
Key Responsibilities
- Provide 1st line support for all employees [EMEA]
- Act as the point of contact for Incidents and Service-Requests for users
- Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
- Manage on/off-boarding processes for employees
- Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures
Essential Experience
- 2-6 year's experience in a Service Desk/IT Support role
- ServiceNow experience on a busy Service Desk
- Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
- ITIL, Mac, and Windows 11 support experience
- Excellent customer service skills
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
