Service Desk Engineer - London - 6 months
Posted 1 day ago by 1763552299
Negotiable
Inside
Hybrid
City of London, Greater London
Summary: The role of Service Desk Engineer involves providing comprehensive IT support within a large Financial Services organization for a duration of six months. The successful candidate will engage in various support activities, including Service Desk, Hardware, Tech-bar, and Floor-walking, while ensuring minimal downtime for users across the business. A strong emphasis is placed on customer service skills and a proactive approach to problem-solving. This position is hybrid, requiring three days on-site in London.
Key Responsibilities:
- Provide 1st line support for all employees [EMEA]
- Act as the point of contact for Incidents and Service-Requests for users
- Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
- Manage on/off-boarding processes for employees
- Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures
Key Skills:
- 2-6 year's experience in a Service Desk / IT Support role
- ServiceNow experience on a busy Service Desk
- Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
- ITIL, Mac, and Windows 11 support experience
- Excellent customer service skills
Salary (Rate): undetermined
City: City of London, Greater London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Engineer - Inside IR35
London, UK | Hybrid - 3 days on site
6 months
Brief
I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis.
If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking.
You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity.
The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills.
Key Responsibilities
- Provide 1st line support for all employees [EMEA]
- Act as the point of contact for Incidents and Service-Requests for users
- Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
- Manage on/off-boarding processes for employees
- Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures
Essential Experience
- 2-6 year's experience in a Service Desk / IT Support role
- ServiceNow experience on a busy Service Desk
- Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
- ITIL, Mac, and Windows 11 support experience
- Excellent customer service skills
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.