Service Desk Engineer - LIMS - North London

Summary: The Service Desk Engineer - LIMS role is focused on providing support for a LIMS project within a well-known UK brand, requiring expertise in LIMS and Windows 10. The position is primarily onsite in North London, with some remote work flexibility. Candidates must possess strong customer service skills and a solid work ethic to ensure high-quality support and user satisfaction.

Key Responsibilities:

• Provide desk-side support within dedicated region/cluster for the LIMS project
• Deliver 2nd line remote support to end users
• Contribute to the support and implementation of the LIMS Project
• Resolve incidents and handle service requests professionally and timely
• Develop the quality and efficiency of the service offered to end users
• Support during LIMS project deployments
• Ensure excellent customer service throughout all user engagements
• Maintain knowledge of Windows 10 and Server 2022
• Work within healthcare organizations or NHS businesses

Key Skills:

• LIMS experience (Must have)
• Previous experience in healthcare organizations or NHS businesses
• Knowledge of Windows 10 and Server 2022
• Excellent customer service skills
• Strong work ethic
• Ability to provide high standard of support
• Proactive approach to service quality improvement

Salary (Rate): undetermined

City: North London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT