Service Desk Engineer

Summary: The Service Desk Engineer role focuses on supporting a Windows 11 deployment project for a prestigious organization. The position requires hands-on involvement in building, configuring, and troubleshooting hardware and software issues. The role is primarily on-site in Molesey and the City of London, with an immediate start date. This is a 3-month initial contract position with a daily rate of £285.

Key Responsibilities:

• Providing project support for the build and deployment of Windows 11.
• Building, configuring, and supporting desktops, laptops, and other equipment.
• Installing, configuring, and supporting software.
• Troubleshooting, escalating, and resolving issues related to user login, system configurations, software installations, and other technical matters.
• Providing support to users both on-site and remotely.
• Answering the Service Desk help line.
• Logging and managing Service Desk tickets.
• Creating documentation and sharing knowledge of systems and processes.
• Undertaking any other reasonable tasks as requested by your manager.

Key Skills:

• Proven experience in Windows 11 deployment and support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Experience with desktop and laptop hardware configuration.
• Familiarity with software installation and configuration.
• Customer-focused with a commitment to providing high-quality support.

Salary (Rate): £285

City: Surbiton

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT