Service Desk Engineer

Service Desk Engineer

Posted Today by Context Recruitment

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£375 Per day
Outside
Onsite
Stockton-on-Tees, UK
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Active Directory Computer Hardware End-User Training And Support IT Service Management Microsoft 365 Microsoft Office 365 Microsoft Windows Mobile Devices Operating Systems ServiceNow Stakeholder Management Videoconferencing

Summary: The Service Desk Engineer role is a contract position based in Stockton-on-Tees, requiring an experienced IT professional to provide stand-alone, site-based support. The engineer will be responsible for diagnosing and resolving hardware and software issues while maintaining high levels of user support. Strong communication skills are essential for interacting with internal stakeholders and end users. The position demands autonomy and collaboration with a centralized IT function.

Key Responsibilities:

  • Provide end-user support to VIPs and users via telephone, email, remote support and face-to-face
  • Prioritise and manage workloads through the ITSM platform (ServiceNow)
  • Conduct on-site technical investigations and escalate issues where required to ensure timely resolution
  • Collaborate with wider IT teams, including 1st and 2nd line support functions
  • Install, maintain, update and support a variety of hardware and software systems
  • Carry out Active Directory administration and software deployments via Endpoint Manager
  • Support SIP/VOIP telephony and video conferencing systems
  • Configure and support iOS/Android mobile devices and 4G/5G connectivity devices
  • Assist with ongoing IT projects and maintain accurate technical documentation

Key Skills:

  • Previous experience within a Service Desk/Desktop Support environment
  • Experience working with ITSM platforms such as ServiceNow
  • Strong knowledge of Windows Operating Systems, Active Directory, Office 365 and Microsoft Teams
  • Understanding of networking concepts, anti-virus technologies and web gateway filtering
  • Excellent communication, customer service and problem-solving skills
  • Ability to manage and prioritise workload effectively within a busy environment
  • Microsoft certifications desirable

Salary (Rate): £375 p/d

City: Stockton-on-Tees

Country: UK

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Service Desk Engineer - Contract

Stockton-on-Tees

£375 p/d (outside IR35)

A leading engineering business is seeking an experienced Service Desk Engineer to join their IT team on a contract basis.

This is a stand-alone, site-based IT support role, requiring someone who is confident working autonomously on a day-to-day basis while remaining closely aligned with and supported by a centralised IT function.

The successful candidate will be responsible for logging, diagnosing and resolving a wide range of hardware and software issues, whilst ensuring a consistently high level of IT support is delivered across the business.

This role is also highly user-facing, involving regular interaction with internal stakeholders and end users. Strong communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.

Key Responsibilities

* Provide end-user support to VIPs and users via telephone, email, remote support and face-to-face

* Prioritise and manage workloads through the ITSM platform (ServiceNow)

* Conduct on-site technical investigations and escalate issues where required to ensure timely resolution

* Collaborate with wider IT teams, including 1st and 2nd line support functions

* Install, maintain, update and support a variety of hardware and software systems

* Carry out Active Directory administration and software deployments via Endpoint Manager

* Support SIP/VOIP telephony and video conferencing systems

* Configure and support iOS/Android mobile devices and 4G/5G connectivity devices

* Assist with ongoing IT projects and maintain accurate technical documentation

Skills & Experience

* Previous experience within a Service Desk/Desktop Support environment

* Experience working with ITSM platforms such as ServiceNow

* Strong knowledge of Windows Operating Systems, Active Directory, Office 365 and Microsoft Teams

* Understanding of networking concepts, anti-virus technologies and web gateway filtering

* Excellent communication, customer service and problem-solving skills

* Ability to manage and prioritise workload effectively within a busy environment

* Microsoft certifications desirable

Please note: A full UK driving licence and access to your own vehicle are essential for this role.

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