Service Desk Engineer
Posted 1 week ago by Advanced Resource Managers
£31 Per hour
Outside
Onsite
Portsmouth, England, United Kingdom
Summary: The IT Service Desk Engineer role is a contract position based in Portsmouth, focusing on providing first-line IT support to team members. The engineer will be responsible for troubleshooting software and hardware issues, supporting key systems, and enhancing user experience. This position requires strong problem-solving skills and effective communication with users at all levels. The role is outside IR35 and offers a competitive day rate.
Key Responsibilities:
- Provide first-line assistance with software and hardware.
- Support key systems including Google Workspace, Okta, Azure, GSuite, and Office 365.
- Assist with Apple MacBooks, Dell laptops, and Chromebooks.
- Support AV equipment and collaboration tools like Slack, Zoom, and Google Meet.
- Troubleshoot issues related to various SaaS platforms.
- Support hardware and asset lifecycle management.
Key Skills:
- Proven experience in a 1st/2nd line IT support role.
- Strong diagnostic and problem-solving skills.
- Familiarity with Google Workspace & Okta is a plus.
- Comfortable working in fast-paced, tech-driven environments.
- Excellent communication skills, with the ability to support users at all levels—including C-suite.
Salary (Rate): £250.00 daily
City: Portsmouth
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
IT Service Desk Engineer – Contract Opportunity
Location: Portsmouth – 4 days on-site
Day Rate: £250/day (Outside IR35)
Contract Type: Contract
We have an exciting opportunity for a First Line Support Engineer to serve as the initial point of contact for IT assistance. You'll be passionate about ensuring team members receive timely, effective, and professional support for their technical needs. You'll play a crucial role in maintaining operational efficiency and enhancing the user experience. If you're a proactive problem-solver with a knack for helping others, we'd love to hear from you.
The Role
Based at the Portsmouth office, you’ll provide both in-person and remote support to local teams.
- Responsibilities
- Provide first-line assistance with software and hardware.
- Support key systems including: Google Workspace Okta and Azure GSuite and Office 365 Apple MacBooks, Dell laptops, and Chromebooks
- Assist with AV equipment and collaboration tools like Slack, Zoom, and Google Meet.
- Troubleshoot issues related to various SaaS platforms.
- Support hardware and asset lifecycle management.
What We’re Looking For
- Proven experience in a 1st/2nd line IT support role.
- Strong diagnostic and problem-solving skills.
- Familiarity with Google Workspace & Okta is a plus.
- Comfortable working in fast-paced, tech-driven environments.
- Excellent communication skills, with the ability to support users at all levels—including C-suite.