Service Desk Engineer
Posted 3 days ago by Context Recruitment
£375 Per day
Outside
Undetermined
London, UK
Summary: The Service Desk Engineer role is a 3-month contract position based in central London, requiring proactive and analytical individuals to manage IT support tasks. Responsibilities include ticket logging, hardware and software installation, and resolution management. Candidates must possess a solid understanding of helpdesk operations and experience with various IT support tools and systems. The position is outside IR35, offering a competitive daily rate.
Key Responsibilities:
- Logging of tickets and managing through to resolution (both hardware and software).
- Installation and configuration of new hardware, software, and services.
- Supporting Windows OS (Windows 10), Active Directory, Office 365, and Microsoft Teams.
- Supporting AV products and understanding web gateway filtering.
- Understanding networking concepts including support of VPNs.
- Experience working on a Service Desk and managing ticket queues.
Key Skills:
- Solid understanding of helpdesk responsibilities, procedures, policies, and workflows.
- Experience with Windows OS Support, Active Directory, Office 365, and Microsoft Teams.
- Knowledge of AV products and web gateway filtering.
- Understanding of networking concepts and VPN support.
- Experience in ticket management and prioritization.
Salary (Rate): £375 daily
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Engineer - London
3 month contract
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business seeking 2 x highly proactive and analytical service desk engineers for initial 3 month contracts. You'll be based from a central London location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk/management and prioritization of ticket queues.
